Invalid username/password Error

If you get the message "invalid username/password" error try the following steps:

1. clear out and re-enter the user name
2. clear out and re-enter the password
3. click sync 

If you still get the error message, verify the server address in iDataCollect configuration:

1. close out of the app completely 
2. to ensure the app is no longer running double-click the home button, locate the iDataCollect app and swipe up to completely close the app
3. navigate to the iOS settings:

1. scroll down to iForm app 
2. check the server name 
3. server name should be: idatacollect.iformbuilder.com
4. Try to sync again.