Good practices for Tablets

Sometimes the Backflow Software does not render as expected on tablets. It can cause errors such as data gaps on the Control panel, missing radio buttons, or missing boxes for inputting data. The following steps are good practices to follow whether you have rendering issues or not. If you do have rendering issues, please do all the following steps.

Please note that the pictures in this document are for Safari on an iPad, but the concepts are the same for all tablets.

Good practices:

• Keep Tablet's software up to date (setting Automatic update to on if possible)
• Clear Browser History once a week
• Once a week turn the Tablet off, wait 1 min, and turn it back on
• Lock the tablet in Landscape mode
• Limit the other Applications running
• Request Mobile Website

Keep your tablet's software up to date:

For the Backflow software to function optimally, please keep your tablet’s software up to date. To check whether the software is up to date on your iPad please follow the instructions below.

1. From setting click on General

2. Click on Software Update

3. Make sure the Automatic update is On

4. If the software is already up to date you do not have to do anything. If not, please update the software accordingly

Clear the Browser History:

1. First open Safari from your tablet

2. Click on the rectangular icon from the top left

3. Select History

4. Select Clear and choose "All time"

Reboot the device:

1. Press and hold either the volume button and the top button until the power off slider appears

2. Drag the slider, then wait 30 seconds for your device to turn off

3. Once turn off please wait 1 minute before turning it on again

4. To turn your device back on, press and hold the top button until you see the Apple logo

5. After the reboot please first open backflow software from Safari. Also, We recommend not opening other applications while using backflow software as It saves memory

6. Please make sure the wi-fi is turned on before you open backflow software

Lock the tablet in Landscape mode:

1. Swipe down from the top-right corner of your screen to open the control center. Then tap the Rotation Lock button  to make sure it's off

2.  Turn your iPad sideways

3. Swipe down again from the top-right corner of your screen to open the control center. Then tap the Rotation Lock button to make sure it's on. Now the screen is in landscape mode

Limit the other Applications running:

Before loading the software, please check what is running in the background. If there is software that you do not need, please close it to save memory. When there are fewer applications running in the background It will help minimize the rendering issues

Request Mobile website:

You may also request a mobile site on your iPad to optimize the software. Mobile version of the software is more optimized and takes less memory. This will help you with the selection of radio buttons, and boxes. To request a mobile site please follow the steps below.

1. Load the website on the Safari browser

2. Click on double AA and request Mobile Website. This will load the website to the mobile version 

3. If you would like to have the mobile version every time you log in click on double AA and choose Website Setting. Then uncheck Request Desktop Website

3. To go to the desktop site click on double AA again, and request the desktop site. It will reload the website to the desktop version. If you would like to keep the desktop version every time you log in click on double AA and choose Website Setting. Then toggle on Request Dekstop Website